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HOSTCRAFT
  1. Introduction
  2. About us 
  3. When do we collect your personal data
  4. What personal data do we collect
  5. Cookies and IP Addresses
  6. Where we store and process your personal data
  7. How we Protect your personal data
  8. Uses we make of personal data
  9. Legal basis for the collection and processing
  10. How long we keep personal data
  11. Who we share personal data with
  12. Ads and Remarketing
  13. Google Analytics
  14. Contacting us

1. Introduction

This policy explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure.

While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:

  1. We will never sell your data on
  2. We will never share your data for marketing to by any third parties. 
  3. We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice. 
  4. We will never send you direct email marketing without your consent, our newsletter requires you to explicitly opt-in, you can opt-out at any time using the unsubscribe link contained within the email or through your client area under your profile. 

If you are ever concerned or have question about how your personal data is collected or used, please contact us at contact@hostcraft.in 

You can read our full privacy policy below. 

2. About us

  1. Hostcraft India Private Limited is registered at the following address: 

    Hostcraft India Private Limited,  

     Floor No.: GROUND FLOOR 

    Building No./Flat No.: 5/993 H7-A 

    Road/Street: BAGHAT SINGH STREET 

    Nearby Landmark: Near panchayat Water Tank 

    Locality/Sub Locality: SENTHIL NAGAR 

    City/Town/Village: Dharmapuri 

    District: Dharmapuri 

    State: Tamil Nadu 

    PIN Code: 636705 

3. When do we collect your personal data

We may collect data about you in the following ways: 

  1. By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or if you report a problem with our site.
  2. If you contact us, we may keep a record of that correspondence. 
  3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 
  4. Details of transactions you carry out through our site and of the fulfilment of your orders. 

4. What personal data do we collect

If you are simply viewing our website then we will collect the following information within our logs: 

  1. IP Address (See cookies and IP addresses

If you sign up to use our services we will then collect the following information: 

    1. Name 
    2. Address 
    3. Email Address(s) 
    4. Telephone number(s) 
    5. IP address

While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails. 

5. Cookies and IP Addresses

IP Addresses

We collect IP address information for security (DDoS prevention, anti-hacking and fraud prevention), diagnostics and statistical analysis of traffic used for improvements to the performance and usability of our services, for GDPR purposes we collect this information under legitimate interest. 

Cookies

A cookie is a small file saved on your computer that is used to help store preferences and other information that is used by websites you may visit. 

We use cookies for the Following: 

  1. Authentication of users when logging in or out of our services. 
  2. Analysis of traffic to our website via Google Analytics (see Google Analytics). 
  3. Tracking of website preferences. 

If you register with us or if you continue to use our site, you agree to the use of cookies. 

You can block cookies by activating the setting in your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be allowed access to all or parts of our site. 

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site. 

6. Where we store and process your personal data

The data that we collect from you is stored in the UK but it may be processed by staff operating outside the EEA (European Economic Area) who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. 

By submitting your personal data, you agree to the processing of this data outside of the EEA. 

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely and in accordance with this privacy policy and the GDPR (General Data Protection Regulation) which includes certification to ISO27001 standard. 

7. How we Protect your personal data

We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe. 

  1. All data we collect is done so over encrypted connections (https). 
  2. All data is stored behind state of the art firewalls managed by our security team. 
  3. All data is access controlled to ISO27001 standards. 
  4. All systems storing personal data have access logging. 
  5. All passwords are encoded at rest. 

8. Uses we make of personal data

We use information held about you in the following ways: 

  1. To verify your identity. 
  2. To provide you with the products and services you have purchased from us. 
  3. To carry out our obligations arising from any contracts entered into between you and us. 
  4. To ensure that content from our site is presented in the most effective manner for your device. 
  5. To respond to queries. 
  6. To provide you with information, products or services that you request from us where you have consented to be contacted. 
  7. To notify you about changes to our services. 
  8. To send you marketing emails where you have given explicit consent. 
  9. To display personalised Ads from us. 
  10. To prevent fraud. 

9. Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include: 

Cookies 

When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes. 

Legal compliance 

The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data. 

Legitimate interest 

We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business. 

For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage. 

Consent 

In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time. 

10. How long we keep personal data

Your data will be kept until it is no longer required for the purpose of its collection. 

At the end of the retention period the data will either be deleted or anonymised so it can no longer be linked back to an individual. 

Personal data linked to purchases or any other financial transaction are kept for a minimum of 6 years as required by UK law to retain financial data. 

11. Who we share personal data with

Privacy Policy: 

https://www.enom.com/terms/privacy.aspx 

Nominet 

Nominet are the registration authority for .uk and .co.uk domains, when you register a .UK domain you are required to provide contact details that are used to register your domain against. It is important to note that these details will be visible within the publicly searchable database called “whois”, if registering the domain as an individual you can opt out of having details listed in the whois database, you cannot opt-out if registering for commercial use. 

(Important:  prior to the 25th of May 2018 all personal whois data will be anonymised by Nominet to comply with GDPR.) 

Privacy Policy: 

https://www.nominet.uk/resources/

privacy-policy/ 

Microsoft 

We use Microsoft Office 365 for document storage, email and collaboration, in some instances your personal data may be stored on office 365 servers, any data stored there is encrypted and controlled by us. 

Privacy Policy:

https://www.microsoft.com/online/legal/v2/?docid=43 

Trustpilot 

Trustpilot provides online reviews of goods and services, if you make a purchase and with your consent we may share you email address for the purpose of sending you an email invitation requesting a review, this is a onetime invitation. Any reviews are published under Trustpilot’s own terms and conditions and privacy policy.

Privacy Policy:  https://legal.trustpilot.com/end-user-privacy-terms 

12. Ads and Remarketing

We use Google AdWords remarketing services on our blog and forum to display our ads on third party websites (including Google) to previous visitors of those pages, this is done in the form of a cookie that contains anonymous data regarding your visit. 

If you have a google account you can opt-out of receiving these ads here

 http://www.google.com/settings/ads 

Google are also a member of the NAI (Network Advertising Initiative), you can also use their site to opt out here https://thenai.org/opt-out/ 

13. Google Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.  This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes: 
  1. Improving website usability 
  2. Tracking the success of marketing campaigns 
    1. Pattern analysis 
You can prevent Google Analytics from collecting this information by installing the google opt-out browser addon:  https://tools.google.com/dlpage/gaoptout  To learn how Google uses data collected from our own and partner sites please see the  

14. Contacting us

Questions, comments and requests regarding this privacy policy are welcomed, you can contact us in the following ways: 

  1. Existing customers can contact us by creating a ticket through their client area. 
  2. Email us at contact@hostcraft.in 
  3. Call us on: 93639 77789 
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